Returns & Refunds Policy

Last Updated: June 2026

At Revolution E-Bikes Direct, we are committed to providing quality products and excellent customer service.

This Returns & Refunds Policy operates in conjunction with your rights under Australian Consumer Law and does not exclude, restrict or modify any rights or remedies available under applicable legislation.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Faulty or Damaged Products

If your product arrives damaged, defective or develops a fault covered under warranty, please contact Revolution E-Bikes Direct as soon as possible.

We may request:

• Proof of purchase
• Photographs
• Videos
• Additional information regarding the issue

Where a valid claim is accepted, we will repair, replace or provide another remedy consistent with Australian Consumer Law.

Freight Damage

Customers must inspect their order immediately upon delivery.

If freight damage is identified:

1. Photograph the packaging and product.
2. Retain all original packaging.
3. Contact Revolution E-Bikes Direct within 3 business days of delivery.

Failure to report freight damage within 3 business days may affect our ability to pursue a claim with the freight carrier.

Change of Mind Returns

Due to the size, nature and freight costs associated with electric bikes and electric trikes, Revolution E-Bikes Direct does not generally accept change of mind returns.

Customers are encouraged to carefully review product specifications, sizing information and suitability before placing an order.

If a change of mind return is approved at our discretion, the following conditions may apply:

• Product must be unused and in original condition.
• Product must be returned in original packaging.
• Customer is responsible for all return freight costs.
• Original shipping charges are non-refundable.
• A restocking fee may apply.

Approval of change of mind returns remains entirely at the discretion of Revolution E-Bikes Direct.

Incorrect Orders

If Revolution E-Bikes Direct supplies an incorrect product, please contact us immediately.

We will arrange an appropriate remedy, including replacement or collection where required.

Cancellation of Orders

Orders may be cancelled prior to dispatch.

If an order has already been dispatched, cancellation may not be possible and the order may be subject to return freight charges and applicable restocking fees.

Refund Processing

Where a refund is approved, funds will generally be returned using the original payment method.

Please allow up to 10 business days for refunds to be processed following approval.

Processing times may vary depending on your financial institution.

Products Not Eligible For Return

Returns will generally not be accepted where:

• The product has been used.
• The product has been modified.
• The product has been damaged by misuse.
• The product has been involved in an accident.
• The product has not been maintained in accordance with manufacturer recommendations.
• The return relates solely to normal wear and tear.

Return Shipping Costs

Unless otherwise required by Australian Consumer Law, customers are responsible for all return shipping costs.

Revolution E-Bikes Direct recommends that returned products are appropriately packaged and insured during transit.

Products remain the customer's responsibility until received by Revolution E-Bikes Direct.

Contact Us

For assistance regarding returns, refunds or product issues, please contact:

Revolution E-Bikes Direct
Phone: 0413 823 168
Email: revolutionebikes1@gmail.com
Website: www.revolutionebikesdirect.com.au

We are committed to resolving customer concerns fairly, professionally and in accordance with Australian Consumer Law.