Warranty Information

Revolution E-Bikes Direct Warranty Policy
Last Updated: June 2026

At Revolution E-Bikes Direct, we stand behind the quality of our products and are committed to providing our customers with reliable products and excellent after-sales support.

This Warranty Policy operates in conjunction with your rights under Australian Consumer Law and does not exclude, restrict or modify any rights or remedies you may have under applicable legislation.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Warranty Coverage

The following warranty periods apply to products purchased from Revolution E-Bikes Direct:

Warranty periods commence from the date of delivery to the original purchaser. This warranty is valid only for the original purchaser and is not transferable. Proof of purchase must be provided when making a warranty claim.

What's Covered

This warranty covers manufacturing defects in materials or workmanship that occur during normal use and operation of the product.

Where a valid warranty claim is accepted, Revolution E-Bikes Direct may, at its discretion:

• Repair the product;
• Replace the defective component;
• Replace the product with the same or equivalent model; or
• Provide another remedy consistent with Australian Consumer Law.

Lithium Battery Warranty

The lithium-ion battery supplied with your e-bike is covered by a 2-year warranty against manufacturing defects.

Battery capacity naturally decreases over time and with use. Gradual reduction in battery capacity is considered normal wear and tear and is not considered a manufacturing defect.

The battery warranty does not cover:

• Improper storage;
• Water damage;
• Physical damage;
• Damage caused by impact;
• Damage caused by incorrect charging procedures;
• Use of non-approved chargers;
• Tampering or modification of the battery pack.

For optimum battery life, batteries should be stored in a cool, dry environment and maintained in accordance with manufacturer recommendations.

Delivery & Freight Damage

All products should be inspected immediately upon delivery.

If freight damage is identified:

1. Photograph the packaging and damaged product.
2. Notify Revolution E-Bikes Direct within 3 business days of delivery.
3. Retain all original packaging materials.

Failure to report freight damage within 3 business days may affect our ability to pursue a freight claim with the carrier.

What's Not Covered

The following items are considered normal wear and tear and are not covered under warranty:

• Tyres
• Tubes
• Brake pads
• Brake discs
• Chains
• Cassettes
• Freewheels
• Cables
• Grips
• Seats
• Gear adjustments
• Derailleur tuning
• Wheel truing
• General servicing requirements

Warranty Exclusions

This warranty does not cover damage resulting from:

• Misuse or abuse;
• Negligence;
• Accidents or collisions;
• Failure to maintain the product;
• Commercial or rental use;
• Corrosion or rust caused by environmental exposure;
• Exposure to salt water;
• Flooding or immersion in water;
• Pressure washing;
• Fire, lightning or natural disasters;
• Unauthorised repairs;
• Use of incompatible parts or accessories;
• Transportation damage not reported within the required timeframe.

Product Modifications

Warranty coverage will be void where the product has been modified without written approval from Revolution E-Bikes Direct.

Examples include:

• Modification of controller settings;
• Removal or alteration of factory speed restrictions;
• Modification of electrical systems;
• Installation of non-approved batteries;
• Unauthorised motor modifications;
• Removal or alteration of serial numbers.

Replacement of accessories such as seats, handlebars or pedals will not automatically void warranty coverage, provided such modifications do not contribute to the warranty claim being made.

Performance Expectations

Advertised riding range and performance figures are estimates only.

Actual performance may vary depending on factors including:

• Rider weight;
• Terrain;
• Wind conditions;
• Tyre pressure;
• Temperature;
• Battery condition;
• Assist level selected;
• Riding style.

Variations in range, speed and performance within normal operating parameters are not considered defects.

Warranty Claim Process

If you believe your product has developed a warranty fault:

1. Contact Revolution E-Bikes Direct.
2. Provide proof of purchase.
3. Provide photographs and/or video where requested.
4. Follow troubleshooting instructions provided by our support team.

Customers must not arrange repairs without prior written approval from Revolution E-Bikes Direct. Unauthorised repairs may not be reimbursed.

Transportation For Warranty Repairs

Unless otherwise required by Australian Consumer Law, customers are responsible for the cost of transporting products to and from an authorised repair location.

Products remain the responsibility of the customer while in transit. We strongly recommend appropriate packaging and freight insurance where available.

Limitation Of Liability

To the maximum extent permitted by law, Revolution E-Bikes Direct shall not be liable for indirect, incidental or consequential loss, including loss of income, loss of use or loss of profits.

Nothing in this policy excludes rights provided under Australian Consumer Law.

Contact Us

For warranty assistance, please contact:

Revolution E-Bikes Direct
Phone: 0413 823 168
Email: revolutionebikes1@gmail.com
Website: www.revolutionebikesdirect.com.au

We are committed to providing prompt and professional after-sales support and assisting customers throughout the ownership of their Revolution E-Bikes Direct product.